What must a medical practice provide if it denies an individual's request for medical records?

When a medical practice denies an individual's request for medical records, it is required by HIPAA regulations to inform the individual of their review rights and provide information about how to file a complaint. This is a fundamental aspect of maintaining transparency and ensuring patients understand their rights concerning access to their health information.

The statement regarding review rights typically outlines the process by which the individual can appeal the denial. This may include information about contacting the medical practice for clarification or correction of the decision, as well as details on how to lodge a complaint with the appropriate authorities, such as the Secretary of Health and Human Services. Such accountability mechanisms are crucial for protecting patient rights and ensuring compliance with HIPAA standards.

While options like a formal written apology or an offer to meet in person might seem relevant or courteous in some contexts, they do not satisfy the legal obligations imposed by HIPAA. Further, not providing any information at all would entirely disregard the rights of the individual. Thus, ensuring that individuals are informed of their rights and the complaint process is the key responsibility that medical practices must uphold when denying access to medical records.