Which scenario would appropriately fall under the jurisdiction of the Office of Civil Rights?

The scenario that appropriately falls under the jurisdiction of the Office of Civil Rights (OCR) is one involving a complaint about improper disposal of health records. The OCR is responsible for enforcing certain aspects of the Health Insurance Portability and Accountability Act (HIPAA), particularly regarding the protection of patients' personal health information (PHI) and ensuring their privacy rights.

When health records are improperly disposed of, it poses a serious risk of unauthorized access to sensitive information, which directly violates several provisions of HIPAA. Such complaints are within the OCR's purview, as they investigate violations related to the privacy and security of health information.

In contrast, an insurance claim denial typically relates to the policies and practices of insurers rather than patient rights under HIPAA, while inquiries about healthcare costs and suggestions for patient parking improvement are more operational issues and do not pertain to the privacy or security of health information. These matters fall outside the preventive scope of the OCR, which focuses specifically on patient rights and privacy violations.